NtongoCARE Canada Inc
Privacy Policy Summary
“Care that Feels like Home”
Effective Date: June 20, 2026 | Aligned with PHIPA & PIPEDA | Service Area: Ontario, Canada
At NtongoCARE, your privacy matters because your family matters. This summary explains, in plain language, how we collect, use, protect, and share personal information. It reflects the full Privacy Commitment & Privacy Policy available from our Privacy Officer upon request.
Our Commitment to You
We collect only the minimum information needed to deliver excellent care. We never sell, rent, or trade your information. We protect it with strong safeguards, and we honour your right to access, correct, or ask questions about it at any time.
What Information We Collect
We collect personal information — and, where relevant to care, personal health information — directly from clients, family members, substitute decision-makers, referral sources, and through our website. This may include:
- Contact and emergency contact details
- Billing and payment information
- Care preferences, routines, and cultural or language needs
- Personal health information needed to safely deliver care
- Communications with our staff and caregivers
- Website form submissions (contact, care assessment, or career applications)
How We Use Your Information
We use personal information only for purposes a reasonable person would consider appropriate, including to assess care needs, build individualized care plans, schedule and supervise Personal Support Worker (PSW) visits, communicate with families, and meet legal and billing obligations. Consent is obtained from the client or, where applicable, a substitute decision-maker, in line with PHIPA and PIPEDA.
How We Protect Your Information
We safeguard your information through:
- Administrative safeguards — staff training, confidentiality agreements, and role-based access
- Physical safeguards — secured storage of records and devices
- Technical safeguards — encryption and access controls
Sharing Your Information
We share information only with authorized caregivers, healthcare providers involved in your care, necessary service providers (processors) bound by confidentiality obligations, or as required by law. We never sell your information.
Cookies & Website Analytics
Our website, ntongocare.ca, may use cookies and analytics tools to understand how visitors use our site and to improve your experience. We do not use cookies to make automated decisions about care eligibility or pricing, and we will seek appropriate consent for non-essential cookies where required.
Substitute Decision-Makers
Where a client cannot make a particular decision, we work with a legally authorized substitute decision-maker (SDM) under Ontario's Health Care Consent Act and Substitute Decisions Act, while continuing to respect and include the client's own voice wherever possible.
Your Privacy Rights
You have the right to:
- Access most personal information we hold about you, subject to limited legal exceptions
- Request correction of inaccurate or incomplete information
- Withdraw or vary consent, subject to legal and care-safety limitations
- Ask questions about how your information is used or shared
We respond to access and correction requests within the timelines required by PHIPA and PIPEDA — generally within 30 days.
Privacy Concerns or Breaches
If you suspect a privacy breach or have a concern, please contact our Privacy Officer right away. We will contain, investigate, and, where required, notify affected individuals and Ontario's Information and Privacy Commissioner (IPC). If a concern remains unresolved, you may escalate it to the IPC at www.ipc.on.ca, or to the federal Office of the Privacy Commissioner of Canada at www.priv.gc.ca where PIPEDA applies.
Quick Answers
You may request access to your information, request corrections, withdraw consent where appropriate, or raise privacy concerns with our Privacy Officer.
- Does NtongoCARE sell my information? No — never.
- Who can see my information? Only staff and PSWs directly involved in your care, on a need-to-know basis.
- How long do you keep records? Only as long as legally and operationally necessary.
- Does this apply to the website? Yes — it covers information collected through ntongocare.ca as well as during care delivery.
Want the Full Policy?
This page summarizes our complete Privacy Commitment & Privacy Policy. For the full document — including our detailed retention schedule, breach response steps, and complaint process — contact our Privacy Officer.
Contact Our Privacy Officer
Questions, concerns, or access requests regarding this policy may be directed to NtongoCARE's Privacy Officer at any time:
Email: privacy@ntongocare.ca
General Inquiries: info@ntongocare.ca
Phone: +1 (647) 969-2982
Website: www.ntongocare.ca
We welcome the opportunity to address any privacy question directly — because at NtongoCARE, care that feels like home begins with trust.
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