Client Rights & Responsibilities Policy
Last Updated: 1st June 2026
Our Commitment
At Ntongocare, we are committed to providing compassionate, respectful, and high-quality home care services that promote dignity, independence, and well-being.
Client Rights
Every client receiving services from Ntongocare has the right to:
- Be treated with dignity, courtesy, and respect.
- Receive care in a safe and professional manner.
- Have their privacy and personal information protected.
- Participate in decisions regarding their care.
- Express concerns or complaints without fear of discrimination or reduced service.
- Be informed about the services being provided and any associated fees.
- Refuse services or request changes to their care plan where appropriate.
Client Responsibilities
To help us provide safe and effective care, clients are expected to:
- Provide accurate and current information about their care needs.
- Treat caregivers and staff with respect.
- Maintain a safe home environment for service delivery.
- Communicate any changes in health status or care requirements.
- Provide reasonable notice when cancelling or rescheduling services.
- Meet agreed payment obligations for services received.
Complaints & Feedback
Ntongocare values feedback and encourages clients and families to share concerns, suggestions, or compliments. We are committed to reviewing all complaints fairly, promptly, and confidentially.
Contact Us
If you have any questions, concerns, or feedback regarding your care, please contact:
Ntongocare
Ontario, Canada
Email: info@ntongocare.ca
Ntongocare is dedicated to ensuring that every client receives respectful, compassionate, and person-centered care.
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